What’s the Plan for 2013?

This time of year is one full of promise… it is a time of resolutions, good intentions and fresh new desk calendars. There is opportunity for change that bubbles up this time of year, but which is often followed quickly by discouragement and disappointment....

Tell me what they want, what they really, really want!

Mining customer data for results. How do I get new customers? I cannot begin to tell you how many conversations I have had at networking events that begin with that one question. Don’t get me wrong, I completely understand where local and small business owners are...